Terms & Conditions

Welcome to Giftana. By accessing or using our website, products, and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By using Giftana, you agree to comply with and be legally bound by these Terms & Conditions, as well as our Privacy Policy. If you do not agree, please refrain from using our services.

2. Eligibility

You must be at least 18 years of age or using the platform under parental supervision to make purchases. By using the site, you confirm that you meet this requirement.

3. Products and Pricing

All products listed are subject to availability. We strive to maintain accurate descriptions and pricing, but errors may occur. We reserve the right to correct any inaccuracies and to cancel or refuse any orders placed at an incorrect price.

4. Personalization and Custom Orders

For personalized gifts, the customer is responsible for providing accurate names, messages, or images. Once confirmed, personalized orders cannot be canceled or refunded unless defective or damaged.

5. Payments

We accept payments through secure gateways including credit/debit cards, UPI, net banking, and wallets. All transactions are encrypted for your security.

6. Shipping and Delivery

Delivery times may vary based on location, product availability, and shipping partner timelines. While we strive to deliver on time, delays may occur due to unforeseen circumstances. We shall not be held liable for any such delays.

7. Return & Refund Policy

Please refer to our Return & Refund Policy for detailed information. Generally, returns are accepted only for damaged or defective products. Personalized items are not eligible for return unless the error is from our end.

8. Intellectual Property

All content on Giftana. including text, images, logos, and designs are the property of Giftana and protected by intellectual property laws. Unauthorized use is strictly prohibited.

9. User Conduct

Users agree not to upload or share content that is abusive, offensive, misleading, or violates any applicable law. We reserve the right to suspend accounts that breach these rules.

10. Limitation of Liability

Giftana shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the website or our products.

11. Amendments

We reserve the right to modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.