Stylish FAQ with Open Dropdowns

Frequently Asked Questions

1. About Giftana
Q: What is Giftana?
A: Giftana is India’s leading online gifting platform, specializing in a wide range of personalized gifts, hampers, and unique items for every occasion, relationship, and celebration.
Q: What kinds of products does Giftana offer?
A: We offer a diverse collection of personalized gifts, corporate gifts, gift hampers, home decor items, jewelry, fashion accessories, and more.
Q: How can I purchase corporate gifts?
A: To purchase corporate gifts on Giftana.com, simply go to our Corporate Gifts page. For bulk orders, fill out the Bulk Enquiry Form on the page. Once submitted, one of our sales representatives will reach out to you with options, pricing, and any customization details you require to make your corporate gifting.
2. Ordering & Payment
Q: How can I place an order on Giftana?
A: Simply browse our collection, select your items, add them to your cart, and proceed to checkout. Provide shipping info and select a payment method to complete the order.
Q: What payment methods are accepted?
A: We accept credit cards, debit cards, net banking, and UPI payments.
Q: Can I order gifts to a different address?
A: Yes! During checkout, specify the recipient’s address to send gifts directly to friends, family, or colleagues.
3. Shipping & Delivery
Q: How long does shipping take?
A: Standard delivery takes 5-7 business days.
Q: Can I track my order?
A: Yes, a tracking link will be emailed once your order has shipped.
4. Product Personalization
Q: How can I get my name personalized on Giftana products?
A: To personalize your name on Giftana products, select a product labeled “Personalize It.” After choosing the item, enter the name or message you want personalized, you can also select the font options, then click Add to Cart. We’ll handle the rest to make your gift unique!
Q: Is there an additional fee for product personalization?
A: No, most of our products include personalization in the price. Any additional fees for special customizations are clearly mentioned on the product page before checkout. Personalization may be charged for bulk corporate gifting options.
Q: Can I preview my personalized product before ordering?
A: Yes, many of our products offer a preview feature that lets you see how your customization will appear. Simply enter your personalization details on the product page to view a sample.
Q: What if I made a mistake with the personalization details after placing an order?
A: If you notice a mistake in your personalization details, please contact us immediately. Changes can be made up to a certain time after placing the order, and our team will do its best to assist you.
Q: Are Giftana’s personalized products durable and long-lasting?
A: Yes, Giftana uses high-quality materials and precision techniques to ensure your personalized products are both durable and beautiful. Our engraving and printing methods are designed to withstand daily use and keep your gift looking great.
Q: Can I return or exchange a personalized product?
A: Since personalized products are custom-made, we do not accept returns or exchanges unless there is a defect or error on our part. We encourage careful review of customization details before placing an order.
Q: Can I personalize corporate gifts for bulk orders?
A: Absolutely! We specialize in personalized corporate gifts for bulk orders. Please visit our Corporate Gifts page and complete the Bulk Enquiry Form, and our team will guide you through personalization options for your corporate gifts.